Of course, there is also lots of other jargon, acronyms and abbreviations used in call centres like GOS, AHT, ATT and more – make sure you check out our Call Centre & CX Glossary where we explain the meaning behind over 160 common terms used in a call centre or customer experience environment. It’s used across the world so the Phonetic Alphabet used in Australia is also the same one used in any other English speaking country. Technically known as the NATO Phonetic Alphabet, it’s the universally recognised “A for Alpha, B for Bravo, C for Charlie” alphabet also known as the military alphabet, ICAO alphabet, spelling alphabet, call centre alphabet, police phonetic alphabet or “that thing where you use the names to spell the words”. Sure, there is some amazing technology, training methodologies and processes that will help you develop an award-winning customer experience but sometimes it’s the things that don’t cost a cent that is the most important! What is a Phonetic Alphabet?
#Nato spelling alphabet pdf how to#
Phonetic Alphabet – how to avoid confusion and sound more professionalĪ Phonetic Alphabet is a great way to improve professionalism, avoid confusion, improve data accuracy and even make your call centre more efficient whether you are in Australia or on the other side of the world.
0 kommentar(er)
